Prakash Jewels
Omnichannel Catalog & Custom Order Workflow
The Challenge
Prakash Jewels needed a cleaner way to handle bridal inquiries, in-store consultations, Instagram orders, and custom design requests. Staff were manually tracking measurements, payment milestones, and delivery promises, which created room for delays and miscommunication.
Our Approach
We designed a custom order management system with a digital product catalog, inquiry capture, measurement notes, quote generation, payment milestone tracking, and staff-specific order stages. The workflow gave the team a reliable handoff from first inquiry to final delivery.
The Impact
The client got better control over high-value custom orders, clearer customer communication, and less back-and-forth between showroom, sales, and fulfilment staff. Order status could be checked instantly instead of reconstructing it manually.
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