Automation & Ops Software
Prakash Jewels
Omnichannel Catalog & Custom Order Workflow
The Challenge
Prakash Jewels needed a cleaner way to handle bridal inquiries, in-store consultations, Instagram orders, and custom design requests. Staff were manually tracking measurements, payment milestones, and delivery promises, which created room for delays and miscommunication.
Our Approach
We designed a custom order management system with a digital product catalog, inquiry capture, measurement notes, quote generation, payment milestone tracking, and staff-specific order stages. The workflow gave the team a reliable handoff from first inquiry to final delivery.
The Impact
The client got better control over high-value custom orders, clearer customer communication, and less back-and-forth between showroom, sales, and fulfilment staff. Order status could be checked instantly instead of reconstructing it manually.
Need something built to this standard?
Let's talk about your product, your constraints, and whether we're the right team to build it.
Book Technical Discovery