KisanKart
AI Procurement CRM & WhatsApp Automation Suite
The Challenge
KisanKart was handling inbound buyer requests, supplier callbacks, and mandi-side updates across WhatsApp, phone calls, and spreadsheets. The operations team needed one system to track enquiries, assign follow-ups, and reduce delays during high-volume procurement windows.
Our Approach
We built a role-based procurement CRM with multilingual lead capture, AI-powered enquiry categorization, WhatsApp follow-up automation, quote tracking, and a live ops dashboard for buyers, suppliers, and field representatives. The system also flagged stale leads and surfaced repeat buyers for faster conversions.
The Impact
The client gained a single operating view for procurement activity, faster response times on hot leads, and fewer missed follow-ups. Field and back-office teams could coordinate from one dashboard instead of patching together multiple tools.
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